SAP modernization, migration, and application management services

SAP modernization, migration, and
application management services


The client, a global technology company, was seeking a solutions and services provider to help them serve its end clients to help them in migrating SAP to the cloud; meet the stringent requirements of the United States Federal agencies and large commercial enterprises; provide a skilled team, cloud management services, and application support to migrate and manage 4000+ SAP Workloads managed in AWS across 20+ commercial enterprises and federal agencies.

The solutions & services provider had to fulfill the following criteria:

The solutions services provider had to fulfill the following criteria

Industry Outlook

Several Government agencies and businesses are migrating to the cloud because of the many undisputed advantages that it offers.

Migrating to the cloud has several advantages such as Scalability and Resilience, Increased Security and risk of data loss, Cost-saving and Accessibility, and Improved Efficiency and Competitiveness.

In fact, US Federal spending on cloud technology crossed $6.6 Billion in 2021 (Source: Nextgov) and nearly 50% of US government organizations are using the cloud (Source: Gartner) and 89% OF Companies have or are planning to leverage a multi-cloud strategy (Source: Flexera State of the Cloud 2022).

Solutions and Services

RTS provided a wide range of services right from resourcing to implementation and deployment to managed services to effectively migrate & manage SAP cloud services.

  • Resourcing & Projects: Fulfilled a variety of needs in time with professionals having the right technology & domain-specific skills and certifications. Ensured a continuous fulfillment of requirements through a proactive Strategic Resourcing cell.
  • Security Compliance: Ensured that the on-boarded engineers had the required security clearances besides being US citizens to enable them to meet the requirements set by Federal agency clients
  • Managed Cloud Services: Provided comprehensive implementation, deployment, migration, and maintenance services for SAP workloads across multiple cloud providers – AWS, Azure, and GCP.
  • Application Support: Offered the complete gamut of application support services at the L1, L2, and L3 levels. Formulated and met SLAs in consultation with the clients for all the support levels.
  • Deployment Process: Adopted a uniquely scalable and repeatable deployment process that covers all activities from initial setup to QA making sure best practices are followed all through the process.
  • Infrastructure As Code: Managed and provisioned infrastructure through configuration files, orchestration definitions, and automation scripts. Leveraged Terraform and Ansible as applicable for configuration and automation.
  • AWS Services Enhancement: Developed scripts to make AWS services security compliant. An example – RTS developed a custom script for the alarm and monitoring systems by replacing an AWS Lambda automation service that was not FedDRAMP approved.


RTS helped the client meet stringent requirements of United States Federal Agencies and commercial enterprises and expand its SAP cloud services

  • Engagement: Delivered on competence, reliability, and trust – characteristics that the client was looking for in a solutions & services provider, and helped forge a long-term relationship
  • Expansion: Helped the client provide secure & reliable cloud services to its end clients and expand its business by ensuring end client expectations on services are met
  • Efficiency: Increased efficiencies by streamlining processes in migrating SAP to the cloud through the scale deployment process, right configurations, and smart automation
  • Skilled Talent: Ensured engineers with the right technical and domain skills are onboarded within the required timeline helping to complete the committed projects as per schedule
  • Extension: Broadened the responsibilities from strategic resourcing to managed cloud services to end-to-end application support (L1, L2, L3)
  • Significant Stats:
    • 30% reduction in deployment time aided by automation and a robust deployment workflow
    • 100% Compliant on incident response and resolution SLAs
    • Reduced effort & costs in project execution due to increased employee efficiency, processes, and automation
    • 85-90% employee retention rate with the right employee engagement and quality of work offered
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