Customer Service

on May 25 / by Resolve Tech Solutions

What is a 360-degree view of the customer?

The term “360-degree view of the customer” has been around for a long time, but what does it mean exactly? Different business functions of an enterprise maintain different systems for customer-facing data – billing systems for transactions, CRM for marketing,  and ticketing systems for customer support. Having data across silos makes it difficult for the […]